Hours:

Shift Start Time:

7 AM

Shift End Time:

3:30 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.500 - $29.400 - $34.300

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
This position works closely with patients, physicians, clinical staff, and support personnel throughout Sharp HealthCare providing customer service, information, assistance, and volunteer guidance as well as information and personal service to internal and external customer and administrative support to ensure the Department's success. Key responsibilities include answering calls for HLC & Rehab departments, scheduling & taking payment for integrative therapy services, pre-admitting, authorization, referrals, scheduling, co-pay collection, phone management, medical record coordination, and medical billing functions related to rehab.

Required Qualifications

• 3 Years experience in a high contact customer service position or equivalent setting.

Preferred Qualifications

• Bachelor's Degree Education in Hospitality, Business, Marketing or related field.
• 3 Years sales/retail experience in a high-volume customer focused environment (preferably in retail).
• 2 Years experience working with a POS/cash reconciliation knowledge.

Essential Functions

• Accurately registers patients
  Enters patient demographics information into billing/scheduling system for all new patients; verifies correct demographics on all returning patients.
  Verify patient's insurance eligibility.
• Assists patients with financial payment arrangements
  Determines "self-pay" patients and/or all others who need financial assistance to pay for past or future medical services rendered at Sharp HealthCare.
  Written financial arrangements secured in collaboration with PFS "self-pay" unit.
  Patient's accounts monitored to ensure patient compliance with financial arrangement.
  Sets appointments with patients to discuss account status.
• Billing
  Enters charges into billing system within 24 hours of date of service.
  Manage "Hold Bill" report
  Perform monthly review of all "self-pay" patients in accordance with PFS's "self-pay" unit.
  Reconcile daily charges with schedule to ensure no missed charges
  Validate correct ICD9 and/or CPT codes.
• Collections
  Collects patient payments in accordance with health plan contracts, governmental payer guidelines and/or self-pay policy.
  Collects all required "patient responsibility" payments.
  Provides patient receipts for all transactions.
  Reconciles all payments with daily schedule.
  Accurately completes daily deposit.
  Maintains all currency not deposited in a locked cash drawer.
  Communicates daily with management regarding any cash "overs", "shortages", or missing cash.
• Demonstrates adaptability
  Maintains a safe and clean lobby.
  Maintains wheelchairs.
  Maintains community resource listings and telephone lists.
  Complete annual Planetree Competency.
• Demonstrates initiative
  Demonstrates motivation/initiative by:
  Independently responding to STAT assignments.
  Utilizing time wisely to assist in completion of work or engages in assigned work projects, identifying problems and recommending appropriate courses of action, attending departmental meetings.
  Maintains patient schedules, NP lists and message board.
  Be aware of "Friends of Hospital/Foundation" programs.
• Procurement
  Accurately completes necessary paperwork and other documentation needed to obtain authorization.
  Communicates professionally with appropriate health care organization.
  Documents authorization appropriately, i.e. IDX, Medical Record, etc.
  Provides Billing Department with requested authorization information
  Obtains retroactive authorizations when deemed appropriate
  Meets time requirements as outlined by ordering provider.
  Understands all health plan authorization requirements.
• Receptionist duties
  Greets patients and their family.
  Manages phone calls professionally by answering each call promptly and identifies self to caller using department approved greeting.
  Communicates messages accurately and timely.
  Manages patient flow for HLC/Rehab as outlined by schedule; communicates with both patients and staff if there is an unusually long wait time to see a provider.
  Assists patients as needed.
  Utilizes proper "scripting" with patients as deemed appropriate by lead/management.
  Maintains clean and orderly waiting area.
  Initiates hospital code procedures as directed.
• Record keeping
  Collects patient payments in accordance with health plan contracts, governmental payer guidelines and/or self-pay policy.
  Collects all required "patient responsibility" payments.
  Provides patient receipts for all transactions.
  Reconciles all payments with daily schedule.
  Accurately completes daily deposit.
  Maintains all currency not deposited in a locked cash drawer.
  Communicates daily with management regarding any cash "overs", "shortages", or missing cash.
• Referrals
  Follows necessary guidelines to refer patients to other providers or services.
  Completes referral process in a timely manner.
  Documents referral appropriately.
  Updates patient/family on referral status throughout the process.
• Scheduling
  Clearly communicates appointment times and place to patient/family members.
  Utilizes necessary software applications to document scheduled appointments.
  Notifies appropriate parties of upcoming appointments by providing printed schedule by provider
  Prospectively reviews schedules for accuracy and capacity.
  Reconciles daily appointments to account for "no-shows" cancellations and rescheduled appointments.
• Supplies
  Maintain inventory of office supplies and medical forms main.
  Place orders for supplies into computer system monthly, or as needed.
  Receive incoming supplies, and keep records of receipts.
• Teamwork and problem resolution
  Advocates the Mission, Value, and Philosophy of Sharp HealthCare and exemplifies the Sharp Experience to the lobby team (volunteers and staff).
  Employs active listening, telephone etiquette and communicates directions / instructions slowly and clearly.
  Identifies and resolves customer satisfaction issues and appropriately reports them to Patient Relations Manager.
  Responds to issues immediately, reports and documents them in a timely manner.
  Demonstrates the Five Must Haves and 12 Behavior standards.
  Attends meetings and participates in problem identification and solution.
  Is organized with timely follow through on paperwork, scheduling and messages.
  Volunteers to help out others as need arises.
  Works with other Concierge staff to develop standardized practices.
  Demonstrates positive initiative and motivation; creates a team spirit and pride in the department.
  Utilizes service recovery tools appropriately.

Knowledge, Skills, and Abilities

• Computer literate with good keyboarding skills and Microsoft Office Suite proficiency is required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Bachelor's Degree