Hours:

Shift Start Time:

8 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

Not Specified

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$38.440 - $49.610 - $60.770

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Supervise the Business Service and cash reconciliation functions at multiple SRS clinics and central unit. Provide effective leadership by developing efficient processes and workflows to ensure accurate registration information and pre-authorization, achieves results through implementing lean principles and standard work, develops a quality audit system including benchmarks, thresholds and performance measurement, assists with educational curriculum and training of Business Service Representatives and Patient Service Representatives. Fosters professional external and internal working relationships to ensure excellent customer service. Consistently ensures that activities and initiatives focus on the Sharp Commitment to Excellence through Service, Quality, People, Finance, Growth, Community and Safety.

Required Qualifications

• 5 Years experience in health care, preferably in the ambulatory setting.

Preferred Qualifications

• Bachelor's Degree
• Previous leadership role in a health care setting.
• Prior Touchworks, GE/IDX practice management system experience.

Essential Functions

• Customer service
  Maintains active relationships with all customers by continuously assessing needs, preferences and levels of satisfaction. Uses lean principles to address deficiencies.
  Collaborates with leaders and peers to facilitate and emphasize teamwork, integration and efficient resource utilization.
  Assists with smooth implementation of new and existing procedures. Offers suggestions and volunteers for assignments and committees to improve operations.
• General support
  Application testing of new technology or upgrades related to business and registration.
  Monitors self-service registration technology, reports issues to IT/Vendor. Monitors all providers are in the system.
  Participates in special projects and other duties as assigned. These may include but are not limited to work groups, proposals, audits and back up support of the department and other areas as needed.
• Human resource management
  Monitors productivity and quality of work to ensure operational efficiency and quality of services.
  Establishes and maintains department policies, procedures, guidelines.
  Promotes positive staff morale, reward and recognition.
  Monitors staff performance and provides coaching, guidance, action plans as needed.
  Participates in interviews and hiring of staff.
• Quality improvement
  Ensures customer issues are resolved in an appropriate and timely manner in compliance with established policies.
  Makes recommendations to the Manager on process improvements with the goal of enhancing quality, efficiency and customer service.
  Performs comprehensive audits to ensure staff are meeting the department benchmarks.
  Analyzes denial reports to determine root cause and implement workflow changes or work with clinical departments to resolve.
• Training and education
  Assesses staff skill levels for computer supported systems and processes.
  Works with Managers to identify training priorities and assist in designing training for new and existing employees. Goal is to ensure department is proactive in decreasing claim rejections, denials and minimize customer billing issues.
  Effectively trains and orients staff on new initiatives and processes. Monitors the effectiveness of the training and provides additional training as needed.
• Workflow management
  Efficient scheduling of Business Service staff (BSRs) to meet service levels.
  Monitors productivity to ensure staffing is appropriate and registration/pre-authorizations are completed in a timely manner.
  Ensures accuracy of registration information obtained by BSRs and front desk staff.
  Identify and resolve operational problems and inefficiencies.
  Assigns special projects and monitors work to make sure deadlines are achieved.
  Establishes workflows for financial counseling and collection of patient's financial responsibility.
  Supervises cash reconciliation processes and ensures SRS cash handling procedures are followed.
  Monitors TES registration edits and allocates the appropriate resources to minimize inventory over 30 days.

Knowledge, Skills, and Abilities

• Must have understanding of managed care, fee-for-service, government programs and eligibility verification.
• Must be able to manage timelines and multiple tasks concurrently.
• Must have the ability to supervise, motivate and coach staff.
• Must have a high level of integrity to maintain confidentiality and sensitive employee information.
• Exercises mature and sound judgement in the commitment of the Sharp Rees-Stealy mission and operational goals.
• Must be proficient in all registration applications/tools, Microsoft Word, Excel and database.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Bachelor's Degree